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Standard and Custom

An IT service-level agreement (SLA) is a contract between a service provider and a customer that outlines the level of service that will be delivered. Our SLA includes details such as the services that will be provided, the availability and uptime of those services, and the responsibilities of both the service provider and the customer.

Business Colleagues

By entering into an SLA with us, you can have peace of mind knowing that we are committed to delivering the service you expect. The agreement also provides a mechanism for resolving disputes and receiving compensation in the event that we fail to meet the agreed-upon level of service.

Our SLA includes details on:

  • The services that will be provided

  • The availability and uptime of those services

  • Responsibilities of both the service provider and the customer

  • How service-related issues will be resolved

  • What compensation, if any, the customer can expect in the event that the service provider fails to meet the agreed-upon level of service

By providing clear and transparent information about our services, our SLA allows you to make an informed decision about which service provider to choose, and to compare the services and level of service offered by different providers.

We value your business, and we are committed to providing you with the best service possible. If you have any questions about our SLA or our services, please feel free to contact us.

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